Walk-in Store Hours

Wednesday - Saturday: 9:00 am – 5:00 pm EST

Local Order Pickup Hours

Wednesday - Saturday: 9:30 am - 3:30 pm EST

Office Hours

Monday - Friday: 9:00 am – 5:00 pm EST

Warehouse Receiving Hours

Monday - Friday: 9:00 am – 4:00 pm EST

Problem with Your Order?

Need to update your address, remove an item, or report damaged/incorrect items?

Note: We cannot add items to existing orders. Place a new order, and we’ll do our best to combine them.

Contact Information

Retail Store

• Product Inquiries: retailstore@theceramicshop.com | (610)-994-7276
• In-Store Pick-Up: pickups@theceramicshop.com | (610)-994-7276

Web Orders

• Damages & Lost Packages: help@theceramicshop.com  | Ext: 404
• Wrong Items & Returns: help@theceramicshop.com | Ext: 404
• Back Orders: help@theceramicshop.com | Ext: 404
• Manufacturer Shipped Orders: heidi@theceramicshop.com | Ext: 424
• Other Web Inquiries: mary@theceramicshop.com | (610)-994-1695
• Tax Exemption (Non-School Orders): nicolestaller@theceramicshop.com
• Order Changes: orderchanges@theceramicshop.com

School & Wholesale Orders

• School Orders (Tax Exempt): purchaseorders@theceramicshop.com | (610)-994-1681
• Quotes: heidi@theceramicshop.com
• Wholesale Orders: wholesale@theceramicshop.com | Ext: 422

Other Contacts

• General Sales: syd@theceramicshop.com | (610)-994-3813
• Accounting: ap@theceramicshop.com | (484)-250-7837
• Equipment Sales: kelly@theceramicshop.com | (484)-672-5605
• Logistics: logistics@theceramicshop.com | (610)-994-9207
• Technical Account Issues: it@theceramicshop.com | Ext: 425
• Custom Decals: customdecals@theceramicshop.com
• Buyer: maggie@theceramicshop.com | Ext: 423
• Gift Certificates: mary@theceramicshop.com | (610)-994-1695
• Marketing Coordinator: marketing@theceramicshop.com
• Kiln Repairs: repairs@theceramicshop.com | (610)-484-5960
• Custom Glazes: glazelab@theceramicshop.com