When The Ceramic Shop sold its very first kiln, it also ventured into repair and installation services. Since 2000, The Ceramic Shop’s Kiln Fix Crew has installed, inspected, and assisted in the repair of over 20,000 kilns, and that number continues to grow. With our skilled and dedicated team, we can assist you no matter your location. Our phone-based inspections and repair services have enabled studios to keep their kilns running smoothly without incurring the costs of a site visit. For years, we have empowered thousands of potters to troubleshoot and even replace small parts on their kilns safely and independently. The Ceramic Shop is a highly rated and leading reseller of most major kiln brands. If you prefer not to repair your own kiln, call us today, and we can send out a member of our team to get you back on track. If you're outside our service area, we will do our best to find someone in our network of trusted repair professionals. Ask about our annual maintenance program which will save you even more by preventing problems before they occur. We have a long list of schools and universities that will gladly give recommendations if desired. The Ceramic Shop is fully insured and has been approved by the Better Business Bureau.
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Dave
Our Head Kiln Technician
Dave has over two years of hands-on experience in kiln repair, mastering the art of maintenance and restoration. With a background in glassblowing, he brings a keen understanding of thermal dynamics, ensuring every kiln runs at its best. His precision and attention to detail make him the go-to expert for every job.
Kelly
Our Kiln Sales Specialist
Kelly has been with The Ceramic Shop since 2018. During this time, she has worked in our retail store, attended various kiln training workshops, and assisted customers in diagnosing their kiln troubles. She currently leads the equipment sales team and works closely with our kiln technicians.
Mark
Our CEO / Founder
Mark has been using, selling, installing, and repairing kilns for 35 years. He has designed and set up numerous studios and kiln rooms and started our preventative maintenance and repair business. His years of experience give our team the backup they need. But don't be surprised to see him out on an install or taking troubleshooting calls.
Bryson
Our Diagnostics Specialist
Bryson started in 2016 as our Lead Kiln Repairman and now has many roles at The Ceramic Shop. His ability to build, rebuild, and repair just about any piece of equipment gives our crew a unique advantage. In the field or on the phone, Bryson provides outstanding tech support.
Heidi
Our Parts Specialist
Heidi has worked in all departments of the business and has maintained outstanding relationships with our kiln manufacturers, which comes in handy when we need the right parts fast. Heidi is also our B2B contact, so if you are a kiln technician or want to be, reach out today and she can set you up with discounts and handle your parts purchase orders.
Will
Installations / Delivery
Will is not only one of our day to day delivery guy, but has been trained to install kilns and can perform a variety of classic repairs.
Kiln Installations
Our Kiln Installation service ensures expert placement and setup, from delivery to ventilation. We handle every detail so your kiln is ready for use in your studio, providing a smooth, hassle-free experience tailored to your space and needs.
Kiln Inspections and Repairs
Our Kiln Repair service provides fast, reliable solutions to keep your kiln running smoothly. From diagnosing issues to performing expert repairs, our skilled technicians ensure minimal downtime so you can get back to creating. Ask about our annual maintenance program.
All Studio Equipment Repairs
Our Kiln Fix team is capable of repairing not only kilns but all of your studio equipment, with pottery wheels, slab rollers, and pug mills being the most frequently serviced items. As one of the top resellers of kiln and wheel parts, most likely we will have the parts you need in stock.
