If you have a passion for ceramics and love working with people, The Ceramic Shop wants to hear from you! We frequently have job openings for a wide variety of roles, from sales to production to web support. Please see our job listings below.
For current openings, head over to our Indeed Job Page!
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Retail Sales Associate/Cashier
The Ceramic Shop is growing and we are looking for Customer Service/ Sales specialists to join our team!
You will work directly with Store Manager and are responsible for sales activities and sales associate job duties, from greeting customers, answering questions, assisting in our online customer service Chat service, taking phone calls, offering in store assistance, suggesting items, and providing product information. Individual responsibilities as a Retail Employee may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas. You will also need to help pick orders and help load clay and etc. into customers vehicles. A Retail Sale Associate must process payments by totaling purchases; processing checks, cash and store or other credit cards. Must also be able to deal with customer refunds courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting store’s commitment to our customers. Develops product knowledge by reading current vendor literature / websites and pamphlets and attending training classes, if eligible, in order to communicate it to the customer. Stays current with promotional events and sales. You are also expected to be available for additional projects as needed.
Requirements:
- Basic understanding of sales principles and customer service practices
- Proficient in verbal and written English language
- Strong computer skills
- Knowledge of the art materials market dynamics
- Solid communication and interpersonal skills
- Ability to read, write, count and effectively communicate with customers, peers and management
- Telephone etiquette
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
- Comprehend and implement our safety material handling requirements
Physical Demands:
- This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours at a time
- Must be able to lift 50 lb clay boxes everyday
- May occasionally involve stooping, kneeling, crouching and climbing ladders, and handle dry material with proper precautions
- Customer service focused
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include early mornings, evenings, weekends and on special events ie; Blowout Sales.
- High school diploma or equivalent; college degree preferred
- Ceramics background ideal
Job Type: Full-time
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Web Order Picker / Packer
Our constantly growing web team is looking for a picking and packing assistant to help process and ship our orders. An ideal candidate would be a self-motivated and hard worker, with great time management skills. Fast-paced and positive environment.
The Picker and packer is responsible for picking order tickets and processing them by completing any required paperwork, locating items in the warehouse, then moving them to the processing and shipping area. The picker packer will then pack orders and prepare them to be shipped. They must inspect the items to ensure that they’re not damaged or missing any parts, and finally package them according to specifications.
Job Duties:
- Picking orders in our retail space
- Checking for accuracy of contents
- Packing orders quickly, safely, and efficiently
- Offering polite and helpful customer support when necessary
Requirements:
- Must have a sharp eye for detail
- Must be good at working independently with little supervision
- This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours at a time
- Must be able to lift 50 lb clay boxes everyday
- May occasionally involve stooping, kneeling, crouching and climbing ladders, and handle dry material with proper precautions
- Customer service focused
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include early mornings, evenings, weekends and on special events ie; Blowout Sales.
- High school diploma or equivalent; college degree preferred
- Ceramics background ideal
Physical Demands:
- Must be able to lift at least 50 lbs
Job Type: Full-time
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Web Sales Administrator
The Sales associate is responsible for processing online orders and inputting them into the system to be dispatched. This position requires attention to detail and the ability to work quickly. The ideal candidate will have excellent communication and customer service skills and help to resolve order issues via phone, email, and via online chat. Full training will be offered for this position.
Job Duties:
- Create picklists for the day and distribute them to the picking team
- Process incoming web orders for UPS, USPS, international, pickup in store, and deliveries and distribute them to the appropriate staff members
- Process shipping labels as needed
- Determine which items will be dropshipped, backordered, and/or refunded
- Email dropships to corresponding vendors, record backorders and notify customers of delays as needed
- Issue refunds as needed
- Coordinate with web floor manager to make sure floor team member are working efficiently and have an optimal workflow
- Help with training of new picker/ packers
- Work closely and communicate with lead buyer about out of stock items
- Work closely with Web Content staff to keep product information up to date
- Communicate with customers as needed
Requirements:
- Team player
- Fast Worker
- Independent
- Product Knowledge
- Documentation Skills
- Listening,
- Organized
- Multi-tasking
- Computer Skills a must
- Strong Customer Service Skills
-Confident Math Skills
Physical Demands:
- This position involves moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours at a time
- Must be able to lift 50 lb clay boxes everyday
- May occasionally involve stooping, kneeling, crouching and climbing ladders, and handle dry material with proper precautions
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include early mornings, evenings, weekends and on special events ie; Blowout Sales
- High school diploma or equivalent
- College degree preferred
- Ceramics background with kiln experience ideal
Job Type: Full-time
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Warehouse / Facilities
Job Description:
The warehouse Associate ie responsible for receiving and shipping all incoming and outgoing freight orders. The warehouse lead ensures that the warehouse is kept clean, organized, and consistent with current safety regulations at all times. He or she will also help maintain inventory, monitor all shipments, communicate with customers, assist in loading and unloading customer orders, assist with administrative tasks relating to the shipping and receiving of orders, and communicate with vendors to identify and resolve shipment discrepancies and damages. The warehouse lead is expected to keep a professional attitude with all vendors, customers, and work closely with all departments as needed. The warehouse lead will file all freight claims and assure a timely solution to customers shipping issues.
- Maintain Inventory and stock control. Ensure that the storage areas and warehouse is kept clean and tidy, which includes identifying and resolving areas where processes could be improved and work practices amended.
- Monitor Shipments and deliveries & maintain an organized record of shipping and receiving documents.
- Communicate with Customers and Clients, ensuring delivery and receiving problems are resolved and executed smoothly.
- Prepare and process all paperwork relating to the shipping of orders for customers. This may include invoices, bill of ladings, tracking information, customs documents, etc.
- Receive and organize shipments and ensure that all incoming stock is put away in a timely and organized fashion.
- Assist in any new warehouse facility moves and or physical installation of warehouse facilities.
- Operate machinery / Forklift / pallet jacks / hand with tools and equipment of all types.
- Load and unload kilns on occasion.
- Drive our delivery truck when needed as an emergency backup driver.
Physical Demands: This position involves constant moving, driving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours at a time. Must be able to lift 50 lb of clay boxes everyday, and occasionally up to 100 lb bags. May occasionally involve stooping, kneeling, crouching and climbing ladders, and handle dry material with proper precautions / Customer service focused / Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service / Available to work a variety of hours, which may include early mornings, evenings, weekends and on special events ie; Blowout Sales. / High school diploma or equivalent; college degree preferred, ceramics background ideal.
Job Type: Full-time
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Social Media Coordinator & P.R
Job Description: The Social Media and content creator will be responsible for the overall social media content creation and management. They must be able to consistently create meaningful and engaging content on all social media platforms and assist with content creation on our website.
Job Duties:
- Develop copy, images, and content for social media
- Post regularly on social accounts
- Make recommendations for social media strategy through research
- Work cross departmentally to manage social media reputation
- Research competitors and industry leaders for insights
- Respond to messages within social media platforms.
- Assist with bad reviews and negative news communications.
- Audit website for issues and communicate appropriate corrections and improvements with web master
- Encourage ceramic community through various social media platforms to build connections and relationships
- Communicate with president with weekly & monthly spending reports, web traffic analytics, engagement, social listening and advertising – and provide actionable recommendations
- Assist with creating website content to improve customer experience & visibility. Experience with video editing software is a plus.
Skills and qualifications:
- Bachelor’s Degree in English, Journalism, Advertising, Marketing, or related field of study.
- 3-5 years professional social media experience
- Excellent written and verbal communication, presentation, and editing skills
- Strong communication and negotiation skills
- Proficient with Analytics software
Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours at a time. Must be able to lift 50lb clay boxes everyday. May occasionally involve stooping, kneeling, crouching and climbing ladders, and handle dry material with proper precautions / Customer service focused / Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service / Available to work a variety of hours, which may include early mornings, evenings, weekends and on special events ie; Blowout Sales. / High school diploma or equivalent; college degree preferred, ceramics background ideal.
Job Type: Full-time to part time
Remote work possible
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School Accounts Assistant
The Ceramic Shop is growing and we are looking for an energetic and eager individual to join the School Accounts team of our quickly-expanding business.
The School Accounts Assistant is responsible for picking order tickets and processing them by completing any required paperwork, locating items in the warehouse, then moving them to the processing and shipping area. The picker packer will then pack orders and prepare them to be delivered or shipped. They must inspect the items to ensure that they’re not damaged or missing any parts, and finally package them according to specifications. Additional responsibilities include scheduling deliveries and pick ups, processing returns, answering phones, and light administrative work.
The ideal applicant will have the following qualifications:
- Having good mathematical abilities
- Demonstrating verbal and written communication skills
- Being proficient in basic computer applications
- Experience with ceramic materials and supplies
- Excellent attention to detail- able to spot problems and quickly correct them.
- Ability to lift 75 lbs and able to stand for long periods of time. We are a ceramic supply company that supplies our customers with 50 lb boxes of clay and dry material. Be prepared to move and lift heavy boxes on a daily basis
- Able to work 5 days a week. Candidate must be available M-F from 9:00 am - 5:00 pm and occasionally on Saturday from 10 am - 4 pm. Note- you will be given a weekday off when you are required to work on a Saturday.
Job Type: Full-time
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Plaster Production Lead
Job Duties:
- Mix and fill molds with a variety of plasters using techniques developed specifically for Hydrobat Production and similar products.
- De-mold and finish castings on wheel if need be.
- Measures and mixes plaster with best practices in mind.
- Use all safety precautions.
- Inspects and tests parts or products for defects and to verify accuracy and adherence to standards.
- Works closely with supervisor to keep materials in stock.
- Work with teammates as we grow the plaster production team
Skills and Qualifications:
Able to take direction and learn how to work with plaster and clay. Team player, Fast worker, Independent, Product Knowledge, good communication, Listening, Analyzing Information , Organized, Multi-tasking, good with hand eye coordination, may be working with machinery, such as pug mills, kilns, presses, wet saws and like machines, and or power hand tools.
Physical Demands:
This position involves moving, talking, hearing, reaching, grabbing, sitting and standing for at least two consecutive hours at a time. Must be able to lift 50 lb clay boxes everyday. May occasionally involve stooping, kneeling, crouching and climbing ladders, and handle dry material with proper precautions / Enthusiastic, friendly and energetic/ Available to work a variety of hours, which may include early mornings, evenings, weekends and on special events ie; Blowout Sales. / High school diploma or equivalent; college degree preferred, ceramics background with clay experience ideal.
Job Type: Full-time
Experience/Education 2 years of plaster experience preferred; High school diploma or equivalent preferred
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Ceramic Parts Production Assistant
The Production assistant will be responsible for casting and pouring clean plaster molds with accuracy and efficiency, as well as various other production activities, including but not limited to extruding, pressing, and pinning all in the effort to manufacture clay parts for use in the kiln industry. Applicants must be confident in using power equipment, ie; drill presses and hand drills, to name some. Must be able to lift 50lb bags consistently, be organized, work well with others in a team enviroment, and work closely with the other departments. The right candidate will be on time, orderly, efficient, and self directed, but able to accept direction well. Knowledge of and experience with the ceramics process is a plus.
You MUST have experience working with your hands and have had prior work experience. This is a full time position. Typically 7-3.
Job Type: Full-time
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Glaze Lab Technician Assistant
We are currently seeking a knowledgeable and experienced individual to fill an opening for a glaze lab technician assistant in our newly renovated state-of-the-art Norristown building. The Glaze Lab Technician will be responsible for maintaining order, safety, and cleanliness in the lab at all times, mixing batch glazes, keeping stock of in-house products, and closely working with the web and school department to fulfill incoming orders. The right candidate will be an excellent multitasker and problem solver.
3+ years experience working with ceramic materials is preferred, OR a bachelors/ Masters degree in arts is highly desired. You MUST have experience working with ceramics for this job. This is a full time position.
Job Type: Full-time
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Delivery Driver
Our busy company is currently looking for a team player to fill the position of Delivery Driver. The successful candidate will be responsible for ensuring timely delivery of goods to predetermined customers on specific routes, reviewing orders prior to delivery, loading and unloading trucks and providing exceptional customer service to our clients. Must be able to drive 16' box truck up to a 24' truck with a lift gate. We will provide training to the right person who can demonstrate motivation and a willingness to learn. Looking for a responsible, thoughtful and strong, individual who can build an order and deliver to local schools and individuals. 90% of the deliveries are within 2 hours of Norristown and involve lifting 50lb clay boxes. Great communication skills necessary. No experience needed with ceramic supplies
Job Type: Full-time
Required language: English
Required license or certification: Driver's License
Required to pass DOT medical examination
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Glaze Lab Technician Assistant
We are currently seeking a knowledgeable and experienced individual to fill an opening for a glaze lab technician assistant in our newly renovated state-of-the-art Norristown building. The Glaze Lab Technician will be responsible for maintaining order, safety, and cleanliness in the lab at all times, mixing batch glazes, keeping stock of in-house products, and closely working with the web and school department to fulfill incoming orders. The right candidate will be an excellent multitasker and problem solver.
3+ years experience working with ceramic materials is preferred, OR a bachelors/ Masters degree in arts is highly desired. You MUST have experience working with ceramics for this job. This is a full time position.
Job Type: Full-time
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Glaze Technician
We are currently seeking a knowledgeable and experienced individual to fill an opening for a glaze lab technician in our newly renovated state-of-the-art Norristown building. The Glaze Lab Technician will be responsible for maintaining order, safety, and cleanliness in the lab at all times, mixing batch glazes, keeping stock of in-house products, and closely working with the web and school department to fulfill incoming orders. The right candidate will be an excellent multitasker and problem solver.
3+ years experience working with ceramic materials, OR a bachelors/ Masters degree in arts is highly desired. You MUST have experience working with ceramics for this job. This is a full time position.
Job Type: Full-time
Required education: Bachelor's
Required experience: Ceramic materials: 3 years
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Inventory Manager
The Ceramic Shop currently has a job opening for a part-time Inventory Manager. This flexible, back-of-the-house position could be a great opportunity for someone looking to work two to three days per week, with the possibility for extended hours over time.
Main duties:
-- Check in new shipments and compare packing lists against purchase orders. Resolve any discrepancies that may arise.
-- Update inventory in our POS system and periodically spot-check to maintain accuracy.
-- Communicate with department buyers about the status of orders and inventory
-- Note any transit-based product damage and resolve with manufacturers
-- Unpack and merchandise or stock checked-in products
Requirements:
-- Must be able to life at least 50 lbs. This is a ceramic supply company where many of our products are delivered in 50-lb. bags or boxes.
-- Must have a sharp eye for detail
-- Must be good at working independently with little supervision.
-- Must be a strong communicator, as this role will require you to collaborate with various department buys to make sure everyone is on the same page.
-- Previous retail experience, while not required, would be an asset.
-- A knowledge of ceramics and ceramic products, while not required, would also be an asset.
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Data Entry Specialist
The Data entry specialist will provide data entry and light data analysis to support the Web IT team for the company’s website www.theceramicshop.com . Candidates must have solid organizational and communication skills, as well as the ability to manage time, multi-task and prioritize under pressure. A familiarity with MS Excel, MS office, and database systems is preferred.
Job Responsibilities:
- Accurately enter data into corresponding fields within various software programs
- Create spreadsheets with large numbers of figures without mistakes
- Verify data by comparing it to source documents
- Retrieve data from the database or electronic files as requested
- Perform regular backups to ensure data preservation
- Identify and correct data entry errors using appropriate quality control methods
- Prepare relevant reports as needed
- Provide general data entry and IT support across many teams on an as needed basis
- Handle daily manual data entry as well as data uploads using excel and csv files into various database software systems.
- Utilize computer skills such as mail merges, sorting and filtering to correctly add and align data in multiple databases.
- Clerical duties including filing, copying, scanning, etc. as requested.
- Assist with day-to-day office machine use for computers, scanners, copiers and printers.
- Other duties as assigned.
Qualifications
Bachelor’s Degree or equivalent professional work experience/ Computer literacy including mastery of Microsoft Office programs./ Familiarity with the use of office machines (computers, printers, scanners and copiers). Ability to comply with client confidentiality requirements and to maintain a high level of confidentiality for information encountered in this position/ Strong interpersonal and communication skills as well as a polished and professional manner and appearance/ Ability to work independently and organize individual workflow/ Accuracy is required for data entry as well as in the generation of reports/ The ability to work effectively in a multi-tasking environment with a professional and positive attitude, to adapt to changes in workload and job requirements, to problem solve, and to remain in compliance with company policies and procedures, are necessary.
Required Software Skills
Microsoft Excel
Database Navigation
Desired Skills
Database Import and Export
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: One location
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Customer Service Representative
The Ceramic Shop is growing and we are looking for someone to join our customer service team!
Job Duties include:
- Answering phone calls and responding to customer inquiries via phone, email, and online chat services.
- Answering customers questions by suggesting items, lending opinions and providing product information
- Maintain a positive, empathetic and professional attitude toward customers.
- Resolve issues regarding shipped or pending orders
- Process payments by totaling purchases; processing checks, cash and store or other credit cards
- Deal with customer refunds and minor complaints courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting the company’s commitment to our customers.
- Develops product knowledge by reading current vendor literature / websites and pamphlets and attending training classes, if eligible, in order to communicate it to the customer.
- You are also expected to be available for additional projects as needed and you may be trained in other areas of the business to further your understanding of the Company as a whole.
Working hours: Full time is 5 days per week Monday- Friday. 9am-5pm.
Skills and Qualifications:
Team player, Fast Worker, Independent, Product Knowledge, Documentation Skills, Listening, Organized, Multi-tasking, Computer skills a must, Strong Customer Service Skills, Confident Math skills.
Requirements:
Basic understanding of sales principles and customer service practices / Proficient in verbal and written English language / Computer skills / Knowledge of the art materials market dynamics / Solid communication and interpersonal skills / Ability to read, write and effectively communicate with customers, peers and management / Telephone etiquette / Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business / Ability to work as part of a team and take initiative independent of direct supervision / Comprehend and implement our safety material handling requirements / Perform tasks as directed
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
All customers and staff required to wear a mask.
Ability to commute/relocate:
- Norristown, PA 19401: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
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CNC Operator
Our company is searching for a talented and experienced CNC machine operator to oversee our computer numeric controlled (CNC) machines. You will be responsible for ensuring our company produces quality parts and tools specific to engineering drawings and client standards.
As the machine operator, the successful candidate will be a highly skilled professional, with excellent attention to detail and mechanical aptitude. In order to excel in this role, you will also have to possess in-depth knowledge of the latest equipment and techniques emerging in the industry.
Responsibilities:
- Set-up and manage CNC machines and run production for current product lines.
- Work as part of a team on special projects.
- Ensure the CNC machine operates safely and the production area is kept clean and organized.
- Oversee machine operation and implement any changes to increase efficiency or accuracy.
- Maintain and calibrate machinery on a routine basis to guarantee functionality.
- Communicate logistics issues that arise in production or during special projects.
- Ensure that results of machining process fit the tolerances expected for each product.
- Develop ways to improve and maintain good quality control.
- Conduct regular CNC machine assessments.
Requirements:
- High school diploma or equivalent qualification required.
- CNC Certification or other technical school/training required.
- 3 years’ experience as a CNC machine operator.
- Ability to translate mechanical documents and engineering drawings.
- Great attention to detail with a goal-driven attitude.
- Strong comprehension and analytical abilities.
- Good computer and mathematical skills.
Job Type: Full-time