Damages Form

Uh-oh! Did something break in transit? Nobody likes glaze spilled everywhere, or even worse, cracked kiln shelves. If you received a damaged item please submit your claim in this form and we will contact you within 1-3 business days with either a replacement or a refund.

 

• Please keep all packing materials and the box for up to 30 days, or until issue is resolved.

• Name
  
• Web Order #
  
• Email
  
• Items Damaged
  
• Serial Number (for equipment)
  
• Damages Description
  
• Upload image - packaging damage*
  
• Upload image - packaging damage
  
• Upload image - item damage (this will help us process your damage claim faster!)
  
• Upload image - item damage
  
• Upload image - item damage
  
• I would like...
  - SELECT -I would like a replacement. I would like a refund. I would like store credit.
• Comments
  

Security Check*


submit