Privacy Policy Intro
At The Ceramic Shop, we care about our customers and know that your privacy is important to you. This Privacy Policy is our way of explaining how we collect personal information, why we need it, and how we use it.
Scope of this Policy
This Privacy Policy applies to your use of our website (the "Site") and if applicable our mobile applications (the "App," together with the Site, the "Services") operated by The Ceramic Shop LLC and, including our brands Roselli Stilts, Hydro-Bat, and all products we manufacture or assemble under our brand. ("The Ceramic Shop," "we," or "us").
This Privacy Policy also applies to the personal information you provide to us through other interactions and correspondence. This could be, for example, when you share your information with our service representatives (e.g., a customer service agent, design professional, or an installation or assembly pro), through any of our marketing programs, or send us a letter, email, or chat.
Personal Information We Collect: Is the information you provide to us:
Your contact details and account data if you establish an online account with us (such as your name, email address, mailing address, phone number, and password/s).
Additional profile information you may choose to provide (such as passwords, date of birth, gender, location, and preferred language). We may also ask you to provide additional information to identify yourself, such as a government-issued ID number if you do not have an account with us (e.g., when making or returning purchases at our brick-and-mortar store in Norristown PA).
Your payment information if you make a purchase via the Services. We use third-party payment processors, such as paypal, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as credit/debit card number, security/CVV code, and expiration date. Our payment processors may handle your payment information in accordance with their own privacy policies. The Ceramic Shop does not have access to your full payment information.
Tax-related information, such as your Social Security number or your entity identification number or your VAT registration number (or similar), if you (i) participate in our product review program or (ii) are a B2B customer. We will use this information to prepare your Form 1099 and other tax-related documentation related to the product review program, verify your business if you are a B2B customer, and to provide B2B customers with tax-compliant invoices.
Your financing information if you apply for financing solutions through one of our partners, such as Affirm, we may collect information such as Social Security number, date of birth, and income. Our financing solutions are offered by third-party providers. Your personal information will be used by these financing providers in accordance with their own privacy policies.
Your communications and contact history with us (such as emails, text messages, service call recordings, chat and instant messages, or communications with our social media channels).
Other information you choose to provide (such as product reviews, blog posts, survey responses, participation in promotions, and other user-generated content, including, but not limited to, images you upload).
Where applicable, we may indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so. For example, it may be necessary for you to disclose certain personal information in order for us to provide the Services to you.
Subject to our Cookie Policy, we may automatically collect information from your use of the Services:
Purchase history and saved items (such as what you bought, what you've placed in or removed from your cart, or what items you've saved).
Log data and device information (such as details about how you've used the Services, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data, and page/product views or clicks).
Geo-location information (such as IP address, browser information, or mobile GPS information).
We use cookies and similar technologies (such as web beacons and local storage technologies) to collect such data.
Information we may collect from third parties, including third-party services (for example, if you link, connect, or log in to the Services with your Google, Facebook, Instagram, or Twitter accounts or choose to participate in one of our marketing programs) or other sources (such as your contacts who want to invite you to use the Services or brands we partner with):
Contact details (such as your name, email address, mailing address, and phone number).
Social media profile information publicly available on your social media account (such as your Twitter or Instagram handle, profile description, posts tagging @theceramicshop, etc.).
How We Use Personal Information
Providing and supporting our Services. We use personal information to operate, maintain, and provide you with our Services. In particular, we will use personal information to perform our contractual obligation under our terms of use, such as to allow you to create an account and make purchases via the Services, facilitate financing solutions, and for us to take payment, deliver your purchases, and process returns.
Communicate with you about our Services. It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages, and to administer surveys, sweepstakes, and contests.
Improve, monitor, personalize, and protect our Services. It is in our legitimate business interests to improve and keep our Services safe for our users, which includes:
- Understanding your needs and interests, and personalizing your experience with the Services and our communications.
- Troubleshooting, testing, and research, and keeping the Services secure.
- Investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.
Research and Development
We may use personal information for research and development purposes to enhance our Services and improve our business operations. This includes analyzing data and training our staff. In these activities, we may create aggregated, de-identified, or anonymized data by removing any information that can identify you personally. We may utilize and share this anonymized data with third parties for lawful business purposes, including to analyze and promote our Services.
Direct Marketing
We may send you direct marketing communications via email or other methods, as allowed by law. For information on how to opt out of these communications, please refer to "Your Privacy Rights and Choices" below.
Interest-Based Advertising
We may work with advertising partners, including third-party ad companies (like Google) and social media platforms, to display relevant ads online. These partners may use cookies and similar technologies to gather information about your interactions with our Services and other online platforms over time. This data helps them serve ads that align with your interests. For more details, please see our Cookie Policy.
Except where consent is required, we undertake such marketing and advertising on the basis of our legitimate business interests. Where we seek your consent, you may withdraw your consent at any time.
We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers, as defined in the Colorado Privacy Act.
Compliance and protection. We may use personal information in our legitimate business interests to enforce and comply with our terms and policies, and to defend us against legal claims or disputes including:
- Protecting our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims).
- Auditing our internal processes for compliance with legal and contractual requirements and internal policies.
- Enforcing the terms and conditions that govern the Services.
- Preventing, identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
Some processing may also be necessary to comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities, and other legal obligations such as keeping records of transactions.
How We Share Personal Information
- Within The Ceramic Shop.
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, gift card suppliers, repair and assembly providers, and delivery and freight companies.
- Professional service providers who help us run our business and provide support services to us, such as marketing companies, including email providers and mobile marketing providers, software vendors, and consultants.
- Advertising partners, including for the interest-based advertising purposes described above.
- Financing providers. By choosing to apply for a financing solution offered by a third-party financing provider, such as Citibank, you direct us to share certain personal information with that provider to facilitate your application. Your personal information will be used by that provider in accordance with their own privacy policy.
- Government and law enforcement agencies and private parties, as we believe in good faith to be necessary and appropriate to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our terms of use or other policies; (iii) pursue available legal remedies or defend legal claims; or (iv) otherwise for the compliance and protection purposes described above.
- Acquirers and other relevant participants in business transactions.
Social Media Plugins
Our Sites and App may include social media plugins that let you interact with us via platforms like Facebook, Instagram, and X. When you visit a page with these plugins, your browser connects directly to the social media site, which can collect information about your visit, even if you're not logged in.
If you engage with the plugins, such as liking or commenting, that information is sent to the social media server and may be shared with your contacts, used for advertising, or for market research.
To learn more about the data collected by these platforms, check their privacy policies.
Your Privacy Rights
You have rights regarding your personal information, including:
- Accessing or requesting deletion of your data.
- Opting out of marketing communications.
- Requesting corrections for inaccurate information.
Security Measures
We use industry-standard security protocols to protect your personal information. However, you should also take steps to secure your account, such as using strong passwords and signing out on shared devices.
Changes to This Policy
We may update this Privacy Policy periodically.
Contact Us
For any questions or requests regarding your privacy, please contact us directly.