We offer two shipping options on our website, UPS Ground as well as an Economy shipping option for smaller, lightweight packages. UPS ground takes approximately 5-7 business days to reach the west coast from our Location in Pennsylvania, but only 1 business day to reach New York. If you choose the economy option and you are on the west coast, your package will likely take anywhere from 8-12 business days.

“Economy” shipping is either through the US Post Office or a UPS service called Surepost. Essentially, UPS picks up your package from our warehouse and delivers it to your local post office, which in turn will deliver to your address. This transition from UPS to the post office can and will add a few additional days to the transit time.

We do our best to accommodate customers who need items shipped faster than the shipping options we offer online. Our ability to do this will depend on the items that need to be expedited, as well as the time of day we receive your call. Feel free to call us at 888-457-4236 and we will do our best to help you.

Shipping costs are calculated based on weight and distance. Once you add items to your cart and proceed to checkout, the shipping cost will be calculated for you once your billing and shipping addresses are entered.

Sure. Just add your UPS account number in the comments box at checkout and we can refund you for the shipping charge that is automatically calculated.

There are some items on our website that qualify for free shipping, like kilns and other equipment. However, we do not offer free shipping for UPS or Economy packages. It is important to note that the items that do ship for free are for the contiguous United States only. We cannot ship free UPS Ground or UPS Freight to AK or HI.

We can ship through the post office for you. If you need shipping through the post office, just make a note in the comments box at checkout. Please note that depending on your order we many need to charge you if there is a difference in shipping cost.

We definitely understand that shipping can be expensive outside of the continental United States. That being said, we definitely do our best to figure out a more affordable shipping option for you. You can place your order online and our web team will refund you the shipping cost, minus the cost of the flat rate box. Or, you can call us at 888-457-4236 and we can take you order over the phone. Please note that not all items can fit into a flat rate box and arrive to you safely and in tact.

We can do our best to accommodate you while visiting the US. UPS does not deliver on Saturday or Sunday. You can place your order on our website as soon as possible to insure getting the items you want. Any out of stock items will be refunded.

When ordering, please give us as much information as possible for the shipping address: Hotel name, address, name of receiving guest, room number, any confirmation numbers. List the dates you will be at the ship to address in the comments when checking out. Please select UPS ground for shipping option as this is our fastest option. We have had some trouble in the past with unexpected delays via UPS, due to weather or inaccurate shipping addresses with not enough information, sometimes driver error as well. We have also seen hotels refusing packages. Because of this we cannot guarantee that your order will arrive on the date the tracking info gives us. Any refused or returned packages will be refunded for the items only if they arrive back to us, and may be subject to a 15% restocking fee. Please make sure the hotel knows to expect a package as well.

We offer multiple shipping options through our website including free freight (when applicable), in store pick up, local delivery, and UPS Ground. We may choose to ship with a different shipping carrier then what you have chosen or from what was indicated at the checkout to ensure the safe delivery of your items.

UPS Ground is the quickest and most popular option. Orders on the US west coast typically arrive within 5 days of the order leaving our warehouse, and in as little as 2 days if you're in the northeast.

Economy (No Rush) Shipping is ideal for orders that weigh under 10 pounds if you're okay with waiting a bit longer. This option typically means the order will ship via the United States Postal Service or UPS SurePost, which is a combination of UPS and USPS. Orders are processed in the same amount of time regardless of your shipping option; the orders just take a few days longer in transit.

Free Freight and Flat-Rate Freight options are available on select large items such as kilns, wheels, and other large equipment.

Freight and Ground and Freight and Economy options combine the choices listed above. For example, if you are purchasing a kiln that ships for a $149 flat rate as well as a 50-pound box of clay, the Freight and Ground option is right for you!

If you are ordering a freight item, please make sure your order qualifies for free freight shipping before selecting the "free shipping" method. Failure to choose the accurate shipping method will result in a delayed shipment of your order. If you are unsure of which shipping option to select please contact us at 888-457-4236 or contact us via email.

Depending on the contents of your order, you may recieve multiple boxes. Large and/or heavy items such as clays may be shipped in a separate box as the rest of your order.

Choosing this option allows you to conveniently shop and pay for your items online and pick up your order in our walk-in showroom in Norristown, Pennsylvania at your convenience.

Please allow a minimum of 24 hours for us to gather your order. You will receive a second confirmation email once your order is ready to be picked up. If you choose to visit before you have received this email, we cannot guarantee that your order will be fullfilled.

Our Pick Up In Store hours are Wednesday-Saturday 9:30am-3pm.
Pick Up In Store orders have a 1-4 day processing time.
Pick-Up is located on Markley & Basin St dock.

We do deliver in our trucks locally with a $300 order requirement (roughly 500 pounds of clay). Minimum order to Brooklyn and beyond is $400. Customers located more than 2 hours away should call for rates. The Ceramic Shop Delivery Truck can deliver up to 9,000 lbs per delivery. We currently have 2 delivery trucks: one 10' box truck with a 3,000lb limit, the other is a 16' truck with a commercial lift gate. Orders under $300 within Philadelphia area delivery would cost $49 and up to 1 hour away would cost $69. Call for details.

All items with flat rate freight pricing are not avalible for local delivery or pickup pricing.

Yes, we can fire work for our local customers! The Ceramic Shop has kilns specifically for firing customer work. All you need to do is bring in everything you want fired. We will load it into the kiln that everything fits best in, and then we will call you once it’s ready to be picked up. For more information about our firing service, click here! Our kilns are fired on a first come, first serve basis. If you need your pieces by a certain date, please call us and see if we have a kiln available.

The Ceramic Shop is not responsible for any damages to your work while in our possession. However, if you bring in work and it melts down in our kiln, you the customer are responsible for all damages to our equipment and property. This may mean you will have to pay for kiln shelves or a repair to the soft brick. Over the last 9 years we have a very good track record when firing customer work, which is why we load and fire the kilns ourselves. If you are unsure of the clay body or glaze, we reserve the right to not fire your work. Unfortunately, we are not able to fire work for customers that are not able to travel to our Norristown location to drop off their pieces.

Yes, you can pick up your kiln yourself. You will be responsible for taking all the packaging. Please be aware this includes the skid, a huge box, and large foam insulation pieces. Plan on one hour to do this job. If we can forklift it into the back of your pick up or large van, we will. However, we can not provide unpacking assistance, as it is a bit of a job, especially for the standard 3 ring, 5-10 cubic ft kilns. Please call to schedule your pick up.

There are a few reasons why your order did not ship as complete. If you open your package and not everything is included, you will find a paper notice explaining that your order either contains a back order or a drop shipped item.

Back Orders: As of October 1st 2021 we will no longer be backordering items that are out of stock and cannot be shipped directly from the manufacturer. You will see the cost of the out of stock item(s) returned to your account within 1 to 4 business days of the invoicing date. Any orders placed before October 1st with backorders will still be honored up to 12 weeks of the invoicing date. After 12 weeks any items we haven’t received by then will be refunded.

Drop Ships: We have items online that we do not always regularly stock in our warehouse. Instead, we will drop ship them from the manufacturer. Drop shipped items will come in a separate package, and can be delivered after the package from our warehouse arrives. We do our best to provide you with the tracking number for these packages. If you need tracking information feel free to give us a call and we will reach out to the manufacturer to get it for you. Drop ship items will usually be indicated with “ready to order” on our website.

If you receive your package and there is a wrong or missing item you must let us know within seven business days of your package being delivered. We are only human, so mistakes can happen. We will do our best to correct the issue. Please fill out this form if there is a wrong or missing item in your order.

Ready to order means that we do not have an item in stock and it will need to be special ordered for you.

We take great care in packing your orders, however damages can occur during transit. All packages leave our warehouse in perfect condition, so it is important that you inspect your order immediately after receiving it so that we can file a claim with the courier as soon as possible. You must inform us within seven business days of your package being delivered of any UPS damages. If there is damage to your order please be prepared to send us photos of both the damaged product as well as the box so that we can properly process your claim. UPS may require an inspection of the damages for items exceeding $100, so please hold onto the original box and packing materials for 7 business days.

If you are receiving your order by freight, you may ask the driver to wait while you inspect the kiln or wheel. We have chosen carriers who are very safe with your items but always inspect your delivery. You should also take a look at the packing list to make sure the order is correct. By signing the BOL (Bill of Lading) you are waiving your rights to claim any damages in the future. If you suspect damages (for instance, if you saw a small puncture in the side of the box or a corner crushed) you can reserve the right to inspect the box later by simply indicating on the bill of lading that you were unable to inspect at time of delivery, damages may have occurred but are unseen until further inspection. If you deny any shipment, and have the box returned and there is NO damages to be found, you will be responsible for any additional handling fees as well as return shipping costs. Do not deny shipment unless you have inspected the contents and can prove damages. For more information about kiln deliveries, check out our Kiln Checklist by clicking here.

With very few exceptions, just about everything we send from The Ceramic Shop comes with a tracking number using reputable delivery services such as the United Parcel Service or the United States Postal Service. We assume you are having the item sent to an address at a secure location. In the rare occurrence in which a package has been marked as Delivered and you haven't received it, we can not be held responsible. We will be happy to help you open a claim with UPS or USPS in the event of a lost or stolen package, but we cannot simply refund or resend items in the event it goes missing after a successful delivery.

If we receive your package back at our warehouse we will contact you to see how you would like to proceed. If you want us to resend it, you will be recharged for shipping costs. If we do not hear back from you within 7 business days, we will refund you for the goods less the cost of original shipping.

The Ceramic Shop can take returns on items, with some exceptions. Kiln shelves, equipment, kilns, pottery wheels, kiln parts, custom ordered glazes, custom decals, special order clay bodies, special order items, dry materials, etc. cannot be returned. Please make sure you are ordering the correct item by checking the part number, model, voltage, phase, size etc. The Ceramic Shop reserves the right to charge a restocking fee of 15% on returned products. If a return is necessitated as a result of The Ceramic Shops error, there is no restocking charge.

A return must be requested within 30 days of receiving your package. If you would like to return an item, please fill out this form and someone will get back to you via email within a few business days. All items returned by mail need to include this number on the outside of the package. You, the customer, are responsible for the cost of return shipping if the return was not due to our error. After we inspect the item, which must be returned in new condition in the original packaging, we will issue a refund less any fees and the original shipping costs. We will issue the return back in the form of the original payment. The Ceramic Shop is not responsible for items damaged during return shipping.

All sales are final of any product that has been opened and we can not repackage. Glazes and dry materials are not be refundable if they have been used or the seal has been broken. The Ceramic Shop reserves the right to refuse returns for items that are not defective, faulty, or as pictured.

Returns are processed with 5-7 business days of receiving the item.

If you cancel an order before receiving your shipments tracking number (meaning that it has not yet left our facility) there can be a 3% cancellation fee. Most likely we have already picked and packed your items which is the reason for the fee. Refunds will be issued back by means of the original source of payment. If you paid with a credit card we will refund that card, if you paid via check we will refund you via check, etc. We are happy to refund you in the form of store credit. This is usually best way to handle a refund as you will not be charged any fees. A web coupon can be created for you to use on our site.

We do not normally accept returns on clay based on purchasing the incorrect temperature/cone, clay body or quantity. Please check carefully what clay you are ordering as it cannot be returned. For any issues with clay being too hard or having any defects, we will do our best to resolve the issue with the manufacturer on your behalf. Please send us an email if you feel that there is a problem with your clay and take note of the batch number on the box. Please note frozen clay is not defective, as per our winter shipping policy below under miscellaneous questions.

No. We are unable to take orders for out of stock items. You can be updated to the item's arrival by selecting the "Notify Me" button on the items page.

We are unable to add items to orders that have already been placed at this time. If you need an item replaced, please use our Order Change Form.

Kilns are made to order based on electrical specifications and upgrades/add ons, and as a result have an extended lead time. We require all orders, kilns, equipment, or otherwise, be paid for before we can place your order with the manufacturer. We ask that you are patient, as this extended lead time is customary.

Once the package has left our facility we cannot change the delivery address. If you realize after your order has been placed that you used the wrong shipping address, please call us as soon as possible. If the package does go to the incorrect address, we cannot refund you until we receive the package back to our warehouse. The Ceramic Shop assumes that the correct shipping address is entered during checkout, and will not assume any responsibility for packages delivered to the wrong address.

If you need your items by a certain date, please call us to confirm that your order can be delivered in that time, or let us know by using the “Comments” field during online checkout. If you decide to return the items because they did not arrive when you needed them, you will be responsible for the return shipping. We will refund you for the goods, less the cost of the original shipping.

The Ceramic Shop reserves the right to cancel and refund any purhcase for any reason.

International shipping costs will vary depending on your country and what it is you would like to purchase. To see what it costs to ship to your country, simply add the items you would like to purchase to your cart and select your country at checkout.

We ship international packages through the post office, either with First Class service or Priority International. First Class service can take up to 30 days for you to receive your package, and does not come with full visibility with the tracking number. Priority International is usually delivered in 7-10 business days, and comes with a tracking number. We strongly suggest choosing Priority International.

The Ceramic Shop is not be responsible for shipments lost in transit if you choose First Class.

International orders may experience extended delays due factors that are out of our hands such as postal service issues and customs delays. Because of this international orders can take much longer than expected.

Yes, we can ship to hotels. Make sure that the hotel can accept guest packages. Let us know in the comments section of our checkout how long your stay will be, and we will do our best to make sure your order arrives in time. If there are any problems we will reach out to you for further instruction.

No, the shipping cost that we provide for you does not include any additional duties, taxes, or fees. You are responsible for any additional fees incurred. If you do not pay the duties and taxes charged by your country and the shipment becomes abandoned, we will not refund you for your order.

We are unable to ship large orders, equipment, or anything that requires a freight shipment internationally and do not allow third party pick ups from our warehouse, but we can ship to a U.S. based freight forwarder of your choosing. You will be responsible for the shipment from the forwarder to the final destination. You will need to enter the forwarder's terminal address as the shipping address at checkout. All lead times for made-to-order equipment can be found here.

Please be advised:

We are unable to calculate the duties and taxes for your shipment. You will be responsible for all duties and taxes, as well as the shipping costs from the freight forwarder to your location.
We cannot provide customs documentation for the shipment beyond a commercial invoice.
The Ceramic Shop is not liable for any shipping damages incurred between the freight terminal and the final destination. If there is damage to the freight upon arriving at the U.S. terminal, it must be noted on the delivery receipt in order for The Ceramic Shop to file a claim. We can not assist with any damages that are not recorded.
When ordering equipment, please confirm the voltage/phase and plug style listed on our website is accurate for your area. All equipment is final sale and cannot be returned should the power source not be compatible.
Any items purchased that are out of stock will be refunded to the original payment method when the order is processed/shipped.

If you decide to place your order, please enter the freight forwarder's U.S. address as the shipping address at checkout. You will receive freight tracking via email once the shipment leaves our warehouse.

Due to delays and issues with international shipping all orders that are returned to the sender (The Ceramic Shop) will be refunded in full. You can place a new order but be aware that it could be returned to the sender again and therefore refunded again.

If an item in an international order is found damaged upon arrival you will be refunded for said item. We are unable to send a replacement due to the high costs of international shipping.

Due to industry wide shortages and extended lead times we reserve the right to refund any out of stock items at our discretion. Note: We will always do our best to fulfill orders for equipment replacement parts.

We do not accept international returns, all international sales are final. If you have received an incorrect item or have a missing item, you will be refunded for said item.

All refunds for purchases made using any currency other than US dollars will be processed in US dollars and exchanged at the current exchange rate at the time of the refund being processed.

We pride ourselves on having the most competitive prices that you'll find, and we will do our best to match any competitor if possible. Give us a call and let us know what you've got your eye on, along with the total published price including shipping, fees, or any other additional charges.

Yes, we are happy to take orders over the phone. We will not be held responsible for any mistakes in orders phoned in.

We accept Visa, MasterCard, Discover, American Express, and PayPal through our site. In our walk-in store, we accept these as well as cash and checks. As of 2018, we are no longer accepting electronic checks (e-checks).

Sales tax is applied to all showroom sales and shipments made to an address within the state of Pennsylvania. We also collect tax in California, Colorodo, Georgia, Illinois, Indiana, Louisiana, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Tennessee, Utah, Vermont, Virginia, Washington, and Wisconsin. Tax will be automatically applied to your order during webstore checkout.

If you have a tax exempt certificate please email a copy to ap@theceramicshop.com and we would be happy to set you up with a tax exempt account.

Resale certificates are used by purchasers, when acquiring property for resale in its present form or as components of other property. They are also used to purchase taxable services that become a part of property for resale in some states. States that allow for resale exemptions either accept a state issued resale certificate or, in some cases, a multi-state certificate. A business which is registered for sales and use tax can use a resale certificate only when the merchandise being purchased is to be resold by the business. A business cannot use a resale certificate to purchase merchandise that they will use and consume in the conduct of business. Any merchandise obtained upon resale certificate is subject to sales and use tax if it is used or consumed by the purchaser in any manner, and must be reported and the tax paid thereon direct to the appropriate jurisdiction.

Schools and non-profit organizations with a TIN (tax identification number) should email or call us to set up a tax exempt account. If you are tax exempt and would like to place an order through our website,we can send you a username and password that can be used for future tax free webstore orders.

Yes, we do accept purchase orders from schools, art centers, and government agencies. Typical terms are net 30 days. Purchase orders are a binding contract between The Ceramic Shop and purchaser that guarantees payment within these 30 days. Contact our school accounts department at 888-457-4236 ext. 403, and they will be able to set you up with an account. Purchase orders can be emailed to taylor@theceramicshop.com, faxed to 610-706-5023, or mailed to 1200 Markley Street, Norristown, PA 19401.

Price quotes for clay, glazes, equipment, and shipping are available upon request. Due to fluctuating shipping costs, our quotes are good for 30 day terms. Prices are subject to change. We do our best to notify our customers of any upcoming price changes, especially during the holiday season.

We pride ourselves on having very competitive prices, and often times provide the lowest price in the country. Schools may qualify for additional discounts on items like glaze and bulk tool orders. Our clay is already marked at bulk discount pricing. Our prices online are very competitive and we usually cannot mark down our prices any further.

On larger orders, like school orders, we may need to ship via freight companies. Any extra costs incurred from these companies may be passed on to the school. For example, limited access or special services such as in-building delivery would result in an additional fee. Please call for large shipments, 6 plus pallets or full truck loads so we can quote you an accurate price.

When ordering online with us we guarantee that all transactions are completely safe. We use the SSL (secure sockets layers) on our host server to assure safety. Credit cards are automatically charged by our safe host.

There is a $5.00 online minimum order. You will be informed if you are not meeting the minimum.

Feel free to call us if you want to order something but you do not see it online. We will do our best to see if we can get it for you.

If you are getting a “decline” message on our website’s checkout page, there are a few reasons why this could happen. All credit and debit card transactions are processed through PayPal, so if your card is declined, unfortunately there’s nothing we can do to “push” the order through. We suggest you contact your financial institution. If you are getting an error message referring to “fraud services”, the most likely reason is because the Billing Address you entered is different than the address registered on your debit or credit card.

If you purchase a kiln and are within 2 hours of Philadelphia, we can deliver and install the kiln ourselves! For installation pricing, click here. Call us for pricing on travel time for installation, as well as installation of front loading and other kilns. Kiln installation includes unpacking and assembling the kiln, a short tutorial on how to use your new kiln, and removal of packing crate and materials. There may be additional charges for certain destinations.

All kiln manufacturers make kilns to order based on the electrical specifications and upgrades that you need. If you order a kiln online, you will be charged when you click “submit order.” You can expect your kiln in anywhere from approx. 4 weeks to 6 weeks. While it would be wonderful if we got weekly updates about the status of your kiln, our kiln manufacturers do not offer us such a luxury. If you do not hear from us in the allotted 4-6 weeks, that does not mean that something is wrong.

Occasionally The Ceramic Shop will have kilns in stock in our warehouse. If you are in a hurry to get a kiln, feel free to call us and see what we have available, and we can ship it to you with far less of a lead time.

Some kiln manufacturers ship directly to us, and some drop ship directly to your address. Regardless, you will be notified when your kiln ships with the Pro Number (tracking number) and instructions on how to receive your delivery. The freight company will NOT contact you to set up a delivery date and time. You are allowed to call them and ask when they think it will be delivered. It is important to note that if you are not available to recieve the kiln when they are able to deliver it , the freight company can charge additional storage fees, you will be billed for the costs. When you are getting ready to receive your kiln, we recommend having a box cutter, drill, hammer, and at least one other person to help unbox and set up your kiln. Remember, a 7 cubic foot kiln packaged on a skid with a furniture kit could weigh up to 500lbs.

It is not the responsibility of the trucking company to do anything but deliver the kiln to your address at the curb. Some companies will offer an option for inside delivery, however, this would really only apply to bringing it inside your garage, not carrying it down into a basement. Our shipping rates/flat rate options on our website are for drop-off only. If you want your kiln delivered inside your home or studio, you are responsible for any additional costs. We can also set up inside delivery before it ships and let you know how much it will cost. Each Freight company has their own rates.

Any address that a tractor trailer could not get to is considered limited access, meaning that special accommodations may need to be made by the shipper as well as the trucking company.

If you know that your address is a limited access address, meaning that a tractor trailer would not be able to fit, please let us know when when you place your order. There may be additional shipping charges for this circumstance.

A lift gate is the part of the truck that lowers the freight down to the ground. If you are having your kiln delivered to a residential address, or to a business without a dock or forklift, the truck that delivers your item will need to have a lift gate. There may be a charge of $40 in addition to the shipping cost if you need a truck with a lift gate.

Once the carrier arrives with your kiln/furniture you will need to carefully inspect the freight for any damages. Check the outside of the packaging for visible damage: plastic is torn or missing, brick chunks are laying on pallet around bottom of kiln, top looks mashed in and/or things are poking out of the wrapping at odd angles; if visible damage is seen, you will need to unwrap your kiln/furniture to check for concealed damage, while the delivery driver waits . Due to changes in the law, carriers will no longer pay claims on concealed damage. If you suspect interior damages to the package- by law, It is the responsibility of the receiver to inspect the freight fully inside and out before signing off on the delivery.

If the damage is minor and repairable- ie chipped or cracked brick**- make sure to clearly notate the damage on the driver's copy of the delivery receipt. Write a description of the damage- such as "cracked bricks" or "broken brick" and clearly document the delivery with photographic evidence while the truck is still there. Any damage MUST be notated on the driver's copy of the delivery receipt or the damages will not be addressed. After the driver has left- you can send any documentation, i.e. pictures and delivery receipt to the equipment manufacturer AND The Ceramic Shop.

**It is important to understand soft brick is very fragile and is very common for hairline cracks to be present on day one. This is typical and the majority of the time will not affect the function of the kiln in any way. After time, your kiln will naturally develop cracks in your lid and floor, which can be easily patched if you choose to do so.

Please use common sense when assessing the damage. If the kiln is damaged to the point that you cannot or do not want to repair the damage, it is advisable to refuse the shipment. Write a description of the damage ie. "control box is crushed" "kiln arrived on it's side" "pallet has been visibly dropped and equipment has been destroyed" accompanied by "REFUSE SHIPMENT DUE TO DAMAGE". Once you have refused the shipment, your responsibility is over. We will be contacted by the carrier and kiln manufacturer at which point we will contact you.

If freight damage is not noted on delivery receipt, then any damage discovered later is considered suspect and will likely NOT be covered. Concealed damages have a reporting period of five business days after delivery date. In the instance a concealed damage claim is approved, the freight company is only liable for a minimum of 30% of the damage and it can take up to 80 business days to be reimbursed for the claim amount. If the receiver, or anyone acting on the receiver’s behalf, should sign the delivery receipt without inspecting the freight and damages are noticed later, neither the product manufacturer, The Ceramic Shop nor the freight carrier will accept liability for the damages. Both the product manufacturer and The Ceramic Shop will be available to assist receiver in any way possible with recommendations on repairing damages to the kiln.

The Ceramic Shop will offer a $100 credit towards future purchases if you have your kiln or large equipment shipped to a business address with loading dock or forklift. Or, if you are shipping to a business but still need a lift gate, we will offer a $50 credit. If neither of these options are available to you, you can have your order shipped to your nearest freight dispatch terminal and pick it up yourself with a pickup truck or large utility vehicle, and we will happily give you the $100 credit. This offer is only valid on orders shipping from our warehouse in Norristown, Pennsylvania. Offer does not apply to kilns/equipment with a flat rate shipping charge.

Yes, we do! We offer many different amounts, and you can order your gift certficate(s) by clicking here!

A word about kiln shelf sales: Kiln shelves are manufactured all around the globe - China, Mexico, here in the US, etc. Consequently, they are shipped long distances by the time they find their way to our shop and your studio. We do the best we can to inspect every crate to assure we are not selling any cracked shelves. The shelves are made of clay and other refractories and are fragile, just like fired ceramics. For these reasons we have a no return policy or refund for a shelf that cracks in the kiln. We take great care in packing kiln shelves to ship, and we will replace any shelf that has been clearly damaged in shipping. Simply take a photo and make sure you inform us the same day you receive it.

Emails or phone calls are the best way to reach us. While we do our best to respond to messages on social media like Facebook or Instagram, sending an e-mail tends to get a much quicker response.

Kiln Sales - 402
School Accounts - 403
Web Orders - 404
Kiln Repair - 405
Store/General Inquiries - 406
Wholesale - 407
Accounts Payable - 408

Our office is open 9am - 5pm weekdays, excluding holidays. We are open for instore pickup, please refer to our COVID-19 Saftey Page for hours. Our website is always open!

If you need us to hold an order more than 10 business days from when it is ready, a storage fee may be charged of $50/month, with a one month minimum.

Yes, we can ship to hotels. Make sure that the hotel can accept guest packages. Let us know in the comments section of our checkout how long your stay will be, and we will do our best to make sure your order arrives in time. If there are any problems we will reach out to you for further instruction.

All items that ship factory direct are unavailable for local delivery, in store pickup, and international shipping.

We sell clay in 25 pound increments. To order clay on our website, you must add a minimum of 25 pounds to your cart by entering “25” in the box next to the “Add To Cart” button. If you order less than 25 pounds we will refund you and ask that you order again. The exception to this is Amaco and SIO 2 clay, which are sold by the unit.

Please take your location and climate into consideration before placing your order for freezable items such as clay, glazes, wax resist products, and so on. We will not hold your order in our warehouse if you order clay, glaze, or other freezable materials. The Ceramic Shop is not responsible for damages to shipped products due to extreme weather conditions. Just in case, Amaco has a great walkthrough on what to do if your glaze or clay freezes, which is available right here.

Warranties on kilns and equipment are standard to the manufacturer's listing. If there is a problem with equipment that you purchased from us, we will put you in contact with the manufacturer to move forward with your issue. For the products we manufacture (Hydro-Bats, stilts, glaze, chemical tables, and small tools) we do not provide any additional warranties. We do stand by our products and are willing to work with any legitimate issues.

Yes, you can! Click here to fill out our tax exemption form.

Our vendor policies can be found here!