The Ceramic Shop can take returns on items, with some exceptions. Kiln shelves, equipment, kilns, parts, custom ordered glazes, custom decals, special order clay bodies, special order items, dry materials, etc. cannot be returned. Please make sure you are ordering the correct item by checking the part number, model, voltage, phase, size etc. The Ceramic Shop reserves the right to charge a restocking fee of 15% on returned products. If a return is necessitated as a result of The Ceramic Shops error, there is no restocking charge.
A return must be requested within 30 days of receiving your package. If you would like to return an item, you must call and get a return number. All items returned by mail need to include this number on the outside of the package. You, the customer, are responsible for the cost of return shipping if the return was not due to our error. After we inspect the item, which must be returned in new condition in the original packaging, we will issue a refund less any fees and the original shipping costs. We will issue the return back in the form of the original payment. The Ceramic Shop is not responsible for items damaged during return shipping.