To contact this manufacturer directly about their warranty, please contact them directly at: (800) 241-4400
Olympic Kiln Warranty
Warranty Registration Link
This Warranty Is Applicable to All Kilns Manufactured by Olympic Kilns That Are Used for Ceramics, Pottery and Glass. Cone 10 Kilns Have a One-Year Warranty and All Other Kilns Have a Two-Year Warranty. Certain Parts, Thermocouple, Kiln Sitter Tube Assembly, Are Not Covered Under Warranty, Nor Is Kiln Furniture.
Haugen Manufacturing, Incorporated guarantees to the original purchaser that any defects in OLYMPIC KILNS which become apparent within two years (one year for the Dawson Kiln Sitter and safety timer which is covered by warranty from W. P. Dawson, Inc. and kilns rated at cone 10) will be remedied as specified below. Our warranty, of course, does not cover any kiln damaged or altered by you or others after it leaves our factory. Our warranty does not cover damage due to reduction or salt firing, over-firing, exceeding the maximum cone or temperature ratings, improper installation, use of electrical voltages different than those specified, or firing material other than ceramics.
If a defect of manufacturer becomes apparent, and your retailer does not resolve it to your satisfaction, we will in the following manner: Within (6;) days of the first indication of a defect, tell us in writing of defect, and the date, place and proof of the your purchase. We will contact you to determine what parts seem to warrant repair and to instruct you as to shipment of the kiln parts. You will dismantle, package, and ship the parts we request (and no others), to us at your cost, freight prepaid. If the kiln has a defect of manufacture we will repair, replace or refund as is appropriate, within (30) days. We will ship to you at our cost in your package, for you to reinstall at your cost. If the parts shipped by you to us are in need of repair or replacement for something which is not covered by this warranty, we will not perform the work until you have authorized the work and made arrangements for payment.
If substantially an entire kiln is returned for repair under warranty, you will prepay the cost of packaging and shipping both to and from the factory. We shall in no event be liable for injuries to persons or property or for incidental, contingent, special or consequential damages arising from the use of our products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. HAUGEN MANUFACTURING, INC. P. O. BOX 1347 4225 THURMON Tanner Parkway FLOWERY BRANCH, GA 30542