General Policies
Warranties:
Warranties on kilns and equipment are standard to the manufacturer's listing. We provide warranty services for many of the manufactures we represent. In the case you did need something covered under warranty please feel free to give us a call and we will work with the manufacturer to resolve the issue. For the products we manufacture (Hydro-Bats, stilts, glaze, chemical tables, and small tools) we do not provide any additional warranties. We do stand by our products and are willing to work with any legitimate issues.
Shipping Damages:
We take great care in packing your orders, however damages can occurred in shipping. All products kilns, wheels, equipment, hydro-bats leave our dock in perfect condition, but it is essential you inspect your order immediately after receiving it. You have up to 3 days to inform us or the shipper of any UPS damages. In the event that a damage does occur, The Ceramic Shop will file a damage claim with the carrier. UPS may require an inspection of the damages for items exceeding $100, so please hold onto the original box and packing materials for 7 business days. If you are receiving your order by freight, you may ask the driver to wait while you inspect the kiln or wheel. We have chosen carriers who are very safe with your items but always inspect your delivery. You should also take a look at the packing list to make sure the order is correct. By signing the BOL (Bill of Lading) you are waving your rights to claim any damages in the future. If you suspect damages (for instance, if you saw a small puncture in the side of the box or a corner crushed) you can reserve the right to inspect the box later by simply indicating on the bill of lading that you were unable to inspect at time of delivery, damages may have occurred but are unseen until further inspection.
If you deny any shipment, and have the box returned and there is NO damages to be found, you will be responsible for any additional handling fee's as well as return shipping costs. Do not deny shipment unless you have inspected the contents and can prove damages.
Shipping:
Please check our shipping policies page.
Kiln Installation:
If you purchase a kiln and are within 2 hours of Philadelphia, we can deliver and install the kiln ourselves! Check our shipping policies page for our local delivery prices. Kiln installation starts at $39 for top-loading kilns under 18" inner diameter. Kilns with an inner diameter of 18" and up to 28.5" can be installed for $69. Call us for pricing on installation of oval top-loading, front loading, and other kilns. Kiln installation includes unpacking and assembling the kiln, a short tutorial on how to use your new kiln, and removal of packing crate and materials. There may be additional charges for certain destinations.
Ordering:
When ordering online with us we guarantee that all transactions are completely safe. We use the SSL (secure sockets layers) on our host server to assure safety. Credit cards are automatically charged by our safe host. Orders are typically processed and shipped out within 5 business days. We make every effort to ship out online orders the same day we receive them. Our UPS pick up is at 3:00 pm each day and any orders received after 1:00 will be in the line-up for the following days pickup. In the event we do not have every item in your order, we will contact you and let you know the estimated shipping date for the back ordered items. Wholesale accounts should contact us to inform us of your back order wishes. Large equipment (kilns, pug mills, chemical tables, etc) are made per order and can take approximately 1-4 weeks for delivery. Most wholesale orders ship within 2 weeks.
We do accept Purchase Orders from businesses, schools, government agencies and art centers. Typical terms are net 30 days. Please feel free to fax or email your orders. We cannot be held responsible for any mistakes in phone orders or phoned in add on's to existing orders. Add on orders may need to ship seperate from initial order, additional shipping orders may apply. For schools and businesses with a tax id, please email, fax or mail us your order. We are unable to adjust taxes once your order is processed through our website.
Payment:
We accept Visa, MasterCard, Discover, checks, money orders, and cash. Sales tax is applied to all showroom sales and shipments made to an address within the state of Pennsylvania except for resellers for whom we have on file a valid Reseller Exemption Certificate and exempt governmental agencies for which we also have an exemption certificate. The appropriate sales tax will be charged unless we have a copy of you or your agencies certificate in our possession. In the event we end up owing the customer back money we may choose to issue a credit towards future purchases at www.theceramicshop.com.
Pricing:
Prices and online discounts valid for online purchase only, retail prices may differ from online prices.
We reserve the right to change prices at any time. The Ceramic Shop is not responsible for any grammatical or typing errors on our website that results to inaccurate pricing and we reserve the right not to sell the product at the listed price. If the price of the item is greater then the listed price we will contact you for your approval of the updated price before processing the order. Although it is rare, occasionally manufacturers change their prices to us without notice causing a need to adjust our sale prices. You will be notified of any price changes prior to completing your order. We honor our prices to our wholesale resellers through Dec 31st of each year. We do not always change our prices for the things we make, but if we do, those prices go into effect January 1st of each new year.
For those competitive items online, yes we do price match. You will need you to provide a quote including the total price for the item/items. Make sure you have done all your research. Some companies have additional shipping and handling fees that should be included in the total price.
Quotes:
Price quotes for clay, glazes, equipment, and shipping are available upon request. Due to fluxuating shipping costs our quotes are good for 30 day terms. Prices are subject to change in January of the new year. We do our best to notify our customers of any upcoming price changes, especially during the holiday season.
Discounts:
We pride ourselves on having very competitive prices, and often times provide the lowest price in the country. Schools may qualify for additional discounts on items like glaze and bulk tool orders. Our clay is already marked at bulk discount pricing.
Returns:
If a return is necessitated as a result of The Ceramic Shop, there is no restocking charge. Otherwise, a 15% restocking fee is charged for all inventory items over $100. Refunds are issued by check or store credit unless requested otherwise. A 7% charge back fee applies to all refunds charged back to credit cards. Items returned by mail must include your name and reason for return. The Ceramic Shop is not responsible for items damaged during return shipping. We do not accept returns on items that have been custom ordered. All sales on kilns, wheels, equipment, and replacement parts are final. Please make sure you ordering the correct item by checking the part # model, voltage, phase, and size. A return must be requested within 30 days of receipt.
Classes:
Class payment is due the first day of class and non-refundable once the class session has started. Classes with low enrollment may be cancelled and a full refund will be issued. We do not offer refunds for missed classes, however, we offer open studio hours M-F 9-5 and Sat 10-2 to make up any missed class time. For private lessons we require 24 notice for any cancellations or changes to group sizes otherwise your card will be charged the full amount.
